At Zelrique, we want you to be completely satisfied with your purchase. If you are not happy with your order or there is an issue with the product, you may contact us to request a return or refund.

1. Return Eligibility

You may request a return if:

• The item is damaged or defective upon arrival.
• You received the wrong product.
• The product does not match the description or order.
• You simply change your mind, where applicable.

Returned products should be unused and in their original condition, with all original packaging, tags, and accessories included.

2. Return Period

Return requests should be submitted within 14 days of receiving your order. Please contact us as soon as possible if you receive a damaged, defective, or incorrect item.

3. Return Process

To request a return, contact us at info@zelrique.com with your order number and a brief description of the reason for the return. For damaged or incorrect products, we may ask you to provide clear photos or videos to help us review the issue.

Once your return request is approved, we will provide you with the necessary return instructions.

4. Return Shipping

If the product is damaged, defective, incorrect, or there is an issue caused by us, Zelrique will cover the return shipping costs.

For returns due to a change of mind or other reasons not caused by us, return shipping costs may be the customer’s responsibility.

5. Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, the refund will be processed through the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or bank.

6. Non-Returnable Items

Returns may not be accepted for products that have been used, damaged after delivery, altered, or returned without their original packaging and accessories.

7. Exchanges

If you receive a defective or incorrect item and would prefer an exchange instead of a refund, please contact us. We will review your request and provide the available options.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: info@zelrique.com